Thank you for your interest in our gift items! If you have questions that are not answered on our site or are unhappy with our products or services, please give us a chance to correct the problem!

Call us at (888) 838-4067, 9 am – 5 pm, Mon. - Fri. Central time or e-mail us at davlinswoods@davlinswoods.com.

Q: How do I see my shipping cost?
A: To see your actual shipping charges via Federal Express, click the "Checkout" button at the bottom of the shopping cart, enter your shipping address and click the "Continue" button. The following page will show your shipping options and their prices. Most orders under $25.00 will start at $7.95 shipping cost.

Q: Why are there two sets of prices?
A: The higher, crossed-out price is what we charge for the item in our physical stores (located in Minnesota). That is the price you would pay if you visited one of those stores in person. For web orders we occasionally offer a discount on those prices, which shows as a lower price. If there are two prices showing, the lower price will be the one that shows for items in your shopping cart.

Q: How do I know if you have the items I want in-stock?
A: If the item is not in stock it will not show on our site. Once you click the "Buy It" button you will see our current stock for the item you purchased listed in the shopping cart. If you order more than we have in-stock, you will receive a message asking you to lower your purchase quantity.

Occasionally we make items available for pre-order, such as Willow Tree Collectibles that come out as specific times each year. We will clearly label those items with a "PRE-ORDER ONLY" label and with an estimated ship date.

Q: There is an item in your store that I would like to order online but I don't see it. Why is that?
A: We carry many seasonal items in our three stores in Minnesota that would take a very long time to put online, but would only be available for sale for one season. We plan to continue to add new items to our site so your favorite items may show up here eventually, but you can speed the process by sending us an email at the address above or calling us at our toll-free number listed below.

Q: What are the Willow Tree figurines made from?
A: Each figurine is cast in resin from an original carving by Susan Lordi.

Q: There is a Willow Tree figurine that I would like, but I don't see it on your list. Do you carry the complete line?
A: We do carry the complete line of Willow Tree figurines, including the figurines only available to Platinum Dealers. However, several pieces are retired in January of each year. If you no longer see a particular figurine listed, chances are good that it has been retired.

Q: What does it mean when you say you are a "Platinum Dealer" for the Willow Tree Figurines?
A: Platinum Dealers are able to offer additional figurines not available to all stores; Platinum Dealers also receive priority on shipments, so we tend to have better stock in the hard-to-find figurines.